FAQ’ s

What surface do you need to put the Cubby House on?

We can pretty much install a cubby house on most surfaces, as long as we can level it out somewhat. The cubby base has 3 long legs, approx 10cm high. This means that on dirt, mulch, toppings and some small stoned surfaces we can dig the legs in so that the entrance to the cubby is flush with the ground.

Otherwise, if you have a paved, concrete or other hard surface, as long as it is level we can sit the cubby on top and there will be a small (3 inch) step up into the cubby.

Do you prepare the area for the Cubby House?

Minimum site preparation is included in our price. This means that we will do some levelling of the surface to ensure that the cubby is stable. We will also cut back tree branches and bushes to allow for clear access. As long as the site preparation doesn’t take us more than half an hour then we will do it for you.

If you have more work required such as extensive levelling, tree removal etc, please chat to us, as we can offer you competitive hourly landscaping rates to do it all at once.

Are the Cubby Houses waterproof?

Our Cubby Houses are waterproof.

If you opt to remove the door or hinged windows (if you are worried about little fingers), rain will of course get in through these spaces. There are gaps in the Recycled Apple Crate Cubby walls, approx 3-5mm. Unless you have heavy sideways rain this should not be an issue for water getting in, but you can always choose a New Apple Crate Cubby – which has little to no wall gaps – and play it safe.

Some of our Styled Cubbies do feature open windows (where stated). Please chat with us if these are a concern.

Wind proofing may also be an issue for you. Whilst the majority of wind will be deflected, some small amount will inevitably get through the small gaps. Unless you want to ruin the internal aesthetics of the cubby by adding plastic lining, we suggest you look at adding trees/shrubs to deflect wind and or garden screens.

What if my child is older and taller?

We do riser sections for the cubby houses which will add an additional 30cms of height. More than enough to get them through to the “I’m too old for a cubby, Mum” age. See the cubby product pages for costs.

Can I change the layout of the doors and windows?

Absolutely! We get lots of requests for custom designs and layouts. We have made a cubby as a dog sanctuary, chicken house, and have even been asked to build one for a goat!

We will usually chat to you about a week before your install regarding the best position for the door and windows.

Can I change the size of the Cubby House?

Yes you can. Technically. If you choose a Recycled or New Apple Crate Cubby House, the crates measure 1.2m x 1.2m, so we typically make cubbies in multiples of this size. We are, however, introducing a range of bespoke and premium cubbies, built using sustainably-sourced timber and good ol’ fashioned carpentry skills. Chat to us about your requirements, and we’ll whip up a quote in a jiffy.

Will there be splinters in the wood?

Well, yes. It is recycled wood and if you run your hand along it you may get splinters. We take every care to sand down the edges that we cut to ensure that any roughness is gone. We do not sand the entire cubby house as this will remove the beautiful aesthetic of the grey wood and orchard stencils. If this is a genuine concern, we recommend choosing a New Apple Crate Cubby House.

How long does the installation take?

For the Little Cubby House it is about 1 1/2 hours. For a Midi Cubby House, it is closer to 3 hours installation.

When can you deliver?

Our schedule can fill up very quickly, so we always say, it’s never too soon to place your order! We generally install on Wednesdays/Thursdays/Fridays, and some weekends – but if you have a special requirement please chat to us. We LOVE being a part of birthday surprises, so we’ll always do our best to accommodate your plans for a big reveal.

Can the Cubby Houses be dismantled?

Renters rejoice, YES, our cubby houses can be dismantled! We use screws on all the components which means you can unscrew it if you need to move.

If you need help moving, please give us a call. We can come and do it for you. Costs depend on location and travel distance to your new home.

Do you have payment plans?

Yes. You can make as many payments towards your cubby house as you like, up to the due date (day of install). We simply set you up with an invoice and our bank account details. Every time you make a payment towards your cubby, we get notified and assign your money to your account. We will send you updated invoices so you can keep track.

Can I pre-order for Christmas?

Yes, please do! We are very busy over the Christmas period and have limited delivery dates and times available. We do deliver right up to Christmas Eve, and hire extra staff to assist as Santa’s Little Helpers.

Do you deliver interstate?

As a Melbourne-based business we get asked this a lot. The short answer is yes, however there is a bit involved in this process on our end and then on your end too. We build the cubby to your layout and then dismantle it, pack it, and ship it in parts to you. You will need to pick up from the nearest depot, have some strong helpers and then use our instructions to put it back together again. You will need some tools and be handy with them. It is not the hardest thing you will put together, probably easier than some Ikea items, but not the easiest either. Have a chat to us to find out more.

How can I pay?

We take a 30% deposit to confirm your order, and full payment is due buy the day of install or interstate despatch. Both are via direct deposit. We can organise credit card payments if required.

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